Terms & Conditions





The term "Maybank" as used in these terms and conditions refers to Malayan Banking Berhad. The term "the Maybank Group" refers to Malayan Banking Berhad and its subsidiaries, either individually and/or collectively as the context requires.

All products and services of the Maybank Group and its partners herein provided are subject to the terms and conditions of the applicable agreements governing their use. These terms and conditions are meant to regulate your access to this website and they are to be read together with the applicable terms and conditions governing any transaction(s), product(s) and/or service(s) provided in this website. In the event of conflict between these terms and conditions and the terms and conditions governing the relevant transaction(s), product(s) and/or service(s) provided herein, the latter will prevail.

The information, material, functions and content provided in the pages of the website may be changed from time to time with or without notice at Maybank Group's absolute discretion. Your continued access or use of the website and/or the services provided herein subsequent to any such change will be deemed as your acceptance to those changes.


The materials and information in this website, including but not limited to services, products, information, data, text, graphics, audio, video, links or other items, are provided by the Maybank Group on an "as is" and "as available" basis. References to material and information contained in the website include such material and information provided by third parties.

The Maybank Group does not make any express or implied warranties, representations or endorsements including but not limited to any warranties of title, non-infringement,
merchantability, usefulness, operation, completeness, currentness, accuracy, satisfactory quality, reliability, fitness for a particular purpose in respect of the website, the material, information and/or functions therein and expressly disclaims liability for errors and omissions in such materials, information and/or functions. Without derogation of the above and/or the terms and conditions of the applicable agreements governing all the products and services of the Maybank Group, reasonable measures will be taken by the Maybank Group to ensure the accuracy and validity of all information relating to transactions and products of Maybank Group which originate exclusively from Maybank Group.

Further the Maybank Group does not warrant or represent that access to the whole or part(s) of this website, the materials, information and/or functions contained therein will be provided uninterrupted or free from errors or that any identified defect will be corrected, or that there will be no delays, failures, errors or loss of transmitted information, that no malware or other contaminating or destructive properties will be transmitted or that no damage will occur to your electronic device (includes but is not limited to any computer, system or device).

The materials, information and functions provided in this website shall not under any circumstances be considered or construed as an offer or solicitation to sell, buy, give, take, issue, allot or transfer, or as the giving of any advice in respect of shares, stocks, bonds, notes, interests, unit trusts, mutual funds or other securities, investments, loans, advances, credits or deposits in any jurisdiction.

You shall be responsible to evaluate the quality, adequacy, completeness, currentness and usefulness of all services, content, advice, opinions and other information obtained or accessible through the website; further you should seek professional advice at all times and obtain independent verification of the materials and information provided herein prior to making any investment, business or commercial decision based on any such materials or information.


Links from or to websites outside this website are meant for convenience only. Such linked websites are owned and operated by third parties and as such are not under the control of the Maybank Group. Therefore, the Maybank Group shall not be responsible and makes no warranties in respect of the contents of those websites, the third parties named therein or their products and services. Furthermore, the links provided in this website shall not be considered an endorsement or verification or approval of such linked websites or the contents therein. Linking to any other site is at your sole risk and the Maybank Group will not be responsible or liable for any damages in connection with linking. It is advisable for you to read the privacy policy statements (if any) of any websites which are linked to this website.


Unless otherwise indicated, the copyright in this website and its contents, including but not limited to the text, images, graphics, sound files, animation files, video files, and their arrangement, are the property of the Maybank Group, and are protected by applicable Malaysian and international copyright laws. No part or parts of this website may be modified, copied, distributed, retransmitted, broadcast, displayed, performed, reproduced, published, licensed, transferred, sold or commercially dealt with in any manner without the express prior written consent of the Maybank Group.

You also may not, without the Maybank Group's expressed prior written consent, insert a link to this website on any other website, frame or "mirror" any material contained on this website on any other server.

Any such unauthorised reproduction, retransmission or other copying or modification of any of the contents of the Maybank Group's website may be in breach of statutory or common law rights which could be the subject of legal action.

The Maybank Group disclaims all liability which may arise from any unauthorized reproduction or use of the contents of this Maybank Group's website.


All trademarks, service marks, and logos displayed in this website are the property of the Maybank Group and/or their respective third party proprietors as identified in the website.

Unless the prior written consent of the Maybank Group or the relevant third party proprietor of any of the trademarks, service marks or logos appearing on the website has been obtained, no license or right is granted to any party accessing this website to use, download, reproduce, copy or modify such trademarks, services marks or logos. Similarly, unless the prior written consent of the Maybank Group or the relevant proprietor has been obtained, no such trademark, service mark or logo may be used as a link or to mark any link to the Maybank Group's website or any other site.

Exclusion of Liability

The Maybank Group and/or its partners herein shall in no event be liable for any loss or damages howsoever arising whether in contract, tort, negligence, strict liability or any other basis, including without limitation, direct or indirect, special, incidental, consequential or punitive damages, or loss profits or savings arising in connection with your access or use or the inability to access or use this website (or any third party link to or from the Maybank Group's website), reliance on the information contained in the website, any technical, hardware or software failure of any kind, the interruption, error, omission, delay in operation, malware, or otherwise.

This exclusion clause shall take effect to the fullest extent permitted by law.


You hereby irrevocably agree to indemnify and keep indemnified the Maybank Group from all liabilities, claims, losses and expenses, including any legal fees that may be incurred by the Maybank Group in connection with or arising from (1) your use or misuse of this website and the services provided herein, or (2) your breach of these terms and conditions howsoever occasioned, or (3) any intellectual property right or proprietary right infringement claim made by a third party against the Maybank Group in connection with your use of this website.


The Maybank Group reserves the right to terminate and/or suspend your access to this website and/or your use of this website at any time, for any reason. In particular, and without limitation, the Maybank Group may terminate and/or suspend your access should you violate any of these terms and conditions or violate the rights of the Maybank Group, of any other user, or of any third party.


The failure of the Maybank Group to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.

If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law, then the invalid and unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the other provisions of the terms and conditions shall continue in full force and effect. Any rights not expressly granted herein are reserved.

Law and Jurisdiction

These terms and conditions are governed by and are to be construed in accordance with the laws of Malaysia. By accessing this website and/or using the services provided herein by the Maybank Group, you hereby consent to the exclusive jurisdiction of the Malaysian courts in Kuala Lumpur, Malaysia in all disputes arising out of or relating to the use of this website.

The Maybank Group makes no representation that the materials, information, functions and/or services provided on this website are appropriate or available for use in jurisdictions other than Malaysia.


Security, Privacy & Client Charter

Security Information

Malayan Banking Berhad (hereinafter referred to as "Maybank") is highly committed to ensuring that all transactions performed through www.maybank2e.com (hereinafter referred to as Maybank2e) are secure, safe and confidential. This section explains our related security arrangements, privacy policy and client charter.


Security Arrangement

This security arrangement details the procedures employed by Maybank in safeguarding the security and integrity of any information and transactions transmitted or made via Maybank2E and of Maybank2E itself.



We shall at all times and to the best of our ability, endeavour to ensure that all materials, data, communications and/or information exchanged, disclosed, shared, stored or otherwise used ("Information"), or any transactions which are made via Maybank2E ("Transactions") are kept private and confidential. Further thereto, we shall comply with and adhere to the requirements of Central Bank pertaining to the privacy and confidentiality of the Information and Transactions as well as the
need to maintain the security and integrity of Maybank2E. In pursuance of these objectives, we have set in place a multitude of security procedures and requirements which are designed to ensure the optimum security of the Information, Transactions and Maybank2E at all times, all of which are elaborated upon below.


Data Privacy, Confidentiality & Integrity

In order to ensure the privacy, confidentiality and integrity of the Information and Transactions transmitted or made via Maybank2E, we have engaged the use of a combination of authentication, encryption and auditing mechanisms which serve as a powerful barrier against all forms of system penetration and abuse.
These mechanisms include but are not limited to the following:-

·         Authentication;

·         Information Protection;

·         Data Confidentiality & Data Integrity;

·         System Security & Monitoring; and

·         Computer Virus Protection

·         Malware



To prevent unauthorised access to our online financial services as offered through Maybank2E, every user is required to select a username ("User ID") and an alphanumeric password ("Password"), which are the Access Keys to your financial information, banking facilities and the product and services offered via Maybank2E. The User ID must be between 6 to 18 characters and the Password must be between 6 to 16 characters. In both cases, special characters and spaces should not be used. Security devices are used in addition to password to perform 2 factor authentications, to prove that the user is who they claim to be.

The User ID and Password are case sensitive. For example, if your Password is "maybank2E" and you key in "maybank2e", you will not be able to login (the "e" must be uppercase).

To ensure the integrity of these Access Keys, you are advised to maintain its confidentiality by not sharing it or making it accessible to any other person and to take all reasonable endeavours to
maintain its security which may include, memorising the Access Keys, changing your Password regularly and signing off before visiting any other Internet sites.

In addition, users who are acting as authorisers are required to use digital certificates for the purposes of ascertaining and authenticating their identity before a transaction is approved.


Information Protection

We take considerable effort to ensure a safe and secure online experience, but we do not have control over the electronic device you use to access Maybank2E. We have incorporated the usage of cookies for authenticating, tracking, and maintaining specific information about user(s). As an added security feature, an automatic log out function if no activity is detected after a preset time limit.

However, you must ensure that your electronic device and you do not provide anyone opportunity to gain access to your account information. The following are several tips and guidelines that may assist you:

·         Ensure no one has access to your electronic device, Access Keys or records of your online activities.

·         Always log out of Maybank2E immediately after completing transactions and before visiting other websites. 

·         Do not send any information about your account or other financial or confidential information via email. 

·         Disable the AutoComplete function on your browser to avoid automatic completion of your Access Keys when you type in the said Access Keys. 

·         Clear your cache and close the browser window after each session.

For example: To turn AutoComplete "On" or "Off" in MS Internet Explorer browser:

1.    is requested or authorised by you or any other persons purporting to be you upon the satisfactory verification of identity by us in accordance with our prevailing procedure;

2.    Click "Internet Options" to get the "Content" tab.

3.    From this tab, click the "AutoComplete" button.

4.    Uncheck "User ID and Passwords on forms".


Data Confidentiality and Data Integrity

By using Comodo SSL you guarantee the highest possible encryption levels for online transactions. Each SSL certificate is signed with NIST recommended 2048 bit signatures and provides up to 256 bit encryption of customer data.


Systems Security and Monitoring

Maybank has adopted a combination of the following systems security and monitoring measures for online transactions:

·         Firewall systems, strong data encryption, antimalware, anti-virus protection and round-the-clock security surveillance systems to detect and prevent any form of illegitimate activities on our network systems.

·         Regular security reviews of our systems by our internal system auditor as well as external security experts.

In addition to the measures adopted by us, we would recommend that you consider installing a personal firewall or, at a minimum, power-off your PC when it is not in use.

We also take every effort in ensuring collaboration with major vendors/manufacturers to keep abreast of information security technology developments, for possible and future implementation.  


Electronic device Virus and Malware Protection

Viruses and malware are real and once your electronic device is infected it can cost you time, loss of
information, repair expense, and aggravation. Make sure your electronic device has an anti-virus and anti-malware protection program installed to reduce the risk.

We recommend that you purchase a program that automatically upgrades your virus and malware protection on a recurring basis. If you currently have a virus and/or protection program on your electronic device without the automatic upgrade feature, make sure you update your virus and malware protection program at least monthly and/or when you hear of a new virus or malware to minimize your risk. You can do this by visiting the Internet site of the company that provides your virus and/or malware protection program.

In addition, we would advise against opening attachments from others or using diskettes unless you have absolute certainty that you can trust the source. Notwithstanding, we would advise that you still remain cautious as whoever sent you that attachment or gave you the diskette may themselves be unaware that they have carried the virus to you.



Further to the rest of this Security Arrangement and for the purposes of clarification, any and all Transactions which are initiated by or originate from the Customer's Access Keys (which shall be taken to include the Access Keys of the Customer's duly appointed users) shall be deemed to have been initiated or originated from the said Customer and accordingly, we shall be entitled to carry out the said Transactions as if we had been duly instructed to do so by the respective Customer.

We also maintain and constantly update the logs of the Transactions which record, among others, the Transactions entered into by our Customers (including you) and the nature, time and date of the same, all of which serves to enable us to verify the various Transactions made and act as evidence thereof should there ever arise a dispute as to the same.


Access Control & System Design

Maybank2E is designed and developed with the primary and utmost intention of safeguarding the security and integrity of all Information and Transactions at all times. Pursuant thereto, Maybank2E deploys a wide range of security features all of which are constantly reviewed and audited to determine their effectiveness and further updated and maintained to ensure that these security features perform at optimum standards at all times.

We also adopt a variety of monitoring and review measures upon the security and integrity of Maybank2E, which include but are not limited to:

1.    Enhanced data-encryption methods;

2.    Anti-virus detection, prevention and protection procedures; 

3.    Firewall barriers; and

4.    Surveillance and detection,

5.    Anti-malware

all of which are designed and implemented to intercept and prevent any form of attack on, penetration of or otherwise unauthorised access into Maybank2E and to ensure that the critical sectors of Maybank2E including the storage of the Information, the Information itself and the processing and authentication of the Transactions are, at all times, kept free from such attack, penetration or unauthorised access ("System Security Monitors").

We shall also endeavour to conduct regular and thorough reviews or audits of our System Security Monitors, both by our internal security auditors as well as by external security experts. These reviews and audits may include but are not limited to actual penetration testing and intrusion detection on our said System Security Monitors which will enable us to determine whether there are any defects, faults, malfunctions or shortcomings (the "said defects") in the same. In the event the said defects or otherwise a breach of Maybank2E is discovered, we shall in the case of a security breach, promptly report the same to the appropriate management and Central Bank and immediately proceed to rectify or remedy the same. For this purpose, we may be required to temporarily or indefinitely suspend all use of Maybank2E until such time when the said defects are rectified or remedied without any notice and without any liability whatsoever to you.

While we have the capabilities to ensure that the privacy, confidentiality and integrity of the Information, the Transactions as well as the security and integrity of Maybank2E itself are at all times, safeguarded, maintained and secure, we shall from time to time collaborate efforts with other major hardware, equipment or software vendors and manufacturers in an effort to keep
abreast with the developments and improvements made to the same. Accordingly, where we believe that such developments and improvements would serve to provide enhanced security to the
Information, Transactions and Maybank2e.net above, we shall not hesitate to implement the same for our joint-benefit.


Privacy Policy

We firmly believe that the privacy of our Customers’ information is fundamental to securing public trust and confidence in our products and services and therefore, it is our policy to respect, maintain, protect and safeguard, at all times, the privacy of our Customers’ information under the www.maybank2e.com website which is operated by us at Malayan Banking Berhad.



We have always considered our Customers and their interests as being of utmost priority in the provision of our products and services. For this reason and others, we are committed to ensuring that the privacy of your personal, banking and financial information as well as any other information in respect of or pertaining to the same which you have disclosed, shared, exchanged or otherwise provided to us ("Information") is at all times respected, maintained, protected and safeguarded.

Pursuant thereto and for your benefit, this Privacy Policy (which we may amend from time to time) is designed to explain and elaborate upon some of our policies and principles pertaining to the privacy of your Information, all of which we have adopted as a sign of our commitment to respecting, maintaining, protecting and safeguarding the privacy of your Information.


Types of Information Which We Collect

The types of Information which we collect vary depending upon how you access and use our products and services. Nevertheless, the Information which we collect generally comprises of data and
information pertaining to yourself such as your name, National Registration Identification Card (NRIC) No. as well as other financial and banking information as may be relevant to provide the products and services where the Customer is a company or organisation, information pertaining to, among others, the Customer's users and any other relevant business and financial information pertaining to such company or organisation. We will maintain your data and company’s particulars for as long as you are a customer of the 

 Group. As for the information records (other than the data and particulars), we will maintain them for a period of seven (7) years as per the requirements of Central Bank.

Use of the Information

The Information which we gather from you is generally meant to be used in the ordinary course of our business including the provision of our products and services to you as requested. However, our use of your Information may also extend to other purposes, among others, to enforce or defend any of our rights, to comply with all applicable legislation, laws and regulations as well as the
requirements of any legal, regulatory or other authoritative bodies, to enhance the quality of our products and services and to prevent fraud or illegal activities. Further, such Information may also be used to prepare demographics concerning our Customers' use of our products and services which may, at our sole discretion, be made available to our third party vendors, advertisers, affiliates or relevant third parties in aggregate or demographic form from which individual Customer's identities cannot be ascertained.

Employee' Access to the Information

We repeat our commitment to respect, maintain, protect and safeguard the privacy of your Information by ensuring that any access to the Information is restricted to our duly authorised
employees, all of whom are fully trained and well-equipped to handle your Information. Each of our said duly authorised employees is required to adhere to our commitment herein and specifically to our dedication to safeguarding the privacy of your Information at all times. Failure by our respective duly authorised employees herein to comply with the same and generally the terms of this Privacy Policy shall be met with utmost strict disciplinary action.

Security Measures Employed to Safeguard the Privacy of the Information

It is our policy to ensure that adequate and stringent security controls, measures and protocols are employed to safeguard the privacy of your Information, all of which shall continue even after whatever contractual relationship between you and us has come to an end. While we shall use our best efforts to ensure that the privacy of all Information is kept secure, it is an accepted fact that no data transmission conducted over the Internet can be guaranteed to be wholly secure.

Further thereto, we shall neither be held responsible nor liable for any damages or losses which you may suffer, whether directly or indirectly, as a result of the said Information being stolen, tampered with, copied, abused, misused or otherwise violated.

Further information on the security controls, measures and protocols which we have employed herein are specified and elaborated upon in our Security Arrangement, which we trust you will read and understand.

Sharing of Information

We shall, at all times, endeavour to safeguard the privacy of your Information and accordingly, we do not disclose the same to any third party or external organisations. Notwithstanding this and for the purposes of helping us serve you better, your non-banking and non-financial information may be provided to our third party vendors, advertisers, affiliates or relevant third parties subject to your consenting to the same. Further thereto, where such non-banking and non-financial information is provided to these entities, we shall take all reasonable efforts to ensure that they comply with the same standards regulating the privacy of your Information as that which is imposed by us.
Nevertheless, should you wish at anytime to withdraw your consent and you do not want your non-banking and non-financial information being further disclosed to these entities or do not want to be solicited for further products or services which are offered by us or them, please notify us accordingly via electronic-mail or post at the contact addresses as specified in section 9 below.

Notwithstanding the generality of this Privacy Policy and while we shall, at all times, endeavour to safeguard the privacy of your Information, we may nevertheless disclose your Information to other entities where such disclosure:

1.    is requested or authorised by you or any other persons purporting to be you upon the satisfactory verification of identity by us in accordance with our prevailing procedure;

2.    is used for the purposes of processing, completing, verifying or restricting any application, instruction or transaction made by you; 

3.    is necessary to provide you with the products and services offered or made available by us, our affiliates or by third parties as subscribed to or requested by you;

4.    is made to Central Bank, the Central Credit Unit or any other body or authority established by Central Bank, pursuant to its request; 

5.    is made to verify the existence and conditions of your account(s) for a third party such as a credit bureau or merchant;

6.    is lawfully permitted or required; 

7.    is in compliance with any judicial order or legal requirement; 

8.    is required to protect and defend us and our property; and 

9.    is required to protect the interests of the public including but not limited to the detection of crimes and the apprehension of criminals.

Customer's Choices in Respect of the Provision of the Information

While you are neither bound nor obligated to provide us with any of your Information, your choice not to do so (whether due to your disagreement with the methods employed by us to safeguard the privacy of your Information or otherwise) may result in you being prohibited from accessing or
making full use of our products and services, neither of which shall render us responsible or liable therefor.

Accuracy of the Information

We acknowledge that the accuracy of your Information provided to us is essential, among others, to the provision of our products and services to you. Accordingly, it would be in your best interests to ensure that whatever Information which you provide to us is, at all times, accurate, complete, current and true.

For this purpose, you are encouraged to help us maintain accurate records of your Information by notifying us of any changes to the same so that we may amend or update your Information where necessary. Should you also have any other queries concerning your Information or its accuracy, or have reasons to believe that your records with us are inaccurate, incomplete or has not been updated, please inform us accordingly. Any such notification or queries can be made by contacting our Helpdesk or emailing us, at the contact number and address in the last section.

Client Charter

At Malayan Banking Berhad, we are committed to ensuring that the standards of our products and services provided to our customers under the www.maybank2e.com website is at all time, reliable, of high quality and in accordance with our client charter set out below.

Ensuring Safe Operations

We shall, at all times, use our best efforts in ensuring that our products and services, all of which are offered by us or our third party vendors, are dependable, reliable and secure. We also endeavour to ensure that all the necessary computer and network security standards including high-end access and authentication protocols are installed as well as employing the use of firewalls at strategic points, all of which are engaged to protect, secure and safeguard the integrity and privacy of any transactions which you may enter into with us.

Safeguarding the Privacy of Your Information

We recognise the fundamental importance of public trust and confidence in our products and services. Accordingly, we have made it our policy to respect, maintain, protect and safeguard, at all times, the privacy of your personal, banking and financial information as well as any other
information in respect of or pertaining to the same ("Information") which you have disclosed, shared, exchanged or otherwise provided to us.

Pursuant to our objectives above, we have set out certain principles regulating the privacy of your Information, all of which are specified and elaborated upon in our Privacy Policy, which we trust you will read and understand.

Providing Reliable & Quality Services

We believe that your comfort and satisfaction is of paramount importance to us and for these purposes, we are responsive and at all times welcome your suggestions and comments in respect of the same. Pursuant thereto, we endeavour to use all practicable methods in providing you with reliable and high-quality services, among which include using high-end hardware, equipment and software, engaging qualified & trained personnel as well as employing business methodologies which are in compliance with the requirements of Central Bank.

Ensuring the Transparency of Our Products & Services

We are committed to ensuring the transparency of our products and services at all times and pursuant thereto, we shall not in the provision of our products and services engage in conduct which is deceptive, fraudulent or otherwise misleading. We shall also ensure, to the best of our ability, that any and all representations, statements and assurances which are made or provided by us with regards to our products and services are at all times accurate and true.

Providing Prompt Response & Action for Customer Inquiries & Complaints

We, at all times, welcome and encourage you to raise any inquiries, feedback, comments, suggestions, concerns or complaints which you may have in respect of our products or services, which we, on our part, shall use our best efforts to promptly attend to and where needed, to render the necessary action in respect of the same.

For this purpose, please do not hesitate to contact our Helpdesk:




+603 – 7844 3015 (overseas)






+632 8588 3838 (overseas)





+65-6720 3720





+855 98 888 028

+855 99 888 028 (overseas)





+8424 38241799 / +8428 38278166





+86 40082109 32



Hong Kong


+603-7949 0616 (overseas)



Malayan Banking Berhad