| Questions and Answers |
| General Information |
| What is Maybank2E – Regional Cash Mobile Banking? |
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Maybank2E - Regional Cash Mobile Banking allows you to access Maybank2E - Regional Cash Corporate Internet Banking via your mobile devices, such as phones and tablets.
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| Who can register for Maybank2E – Regional Cash Mobile Banking? |
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All Maybank2E - Regional Cash users are allowed to register for Maybank2E - Regional Cash Mobile Banking.
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| Where can I register for Maybank2E – Regional Cash Mobile Banking? |
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Please speak to your relationship manager. Alternatively, you may email us at maybank2e-helpdesk@maybank.com.my
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| What is the difference between the Maybank2E – Regional Cash Mobile Banking and Maybank2E – Regional Cash Corporate Internet Banking? |
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Maybank2E - Regional Cash Mobile Banking provides quick access to your account balances and approving transactions functionalities as for Maybank2E - Regional Cash Corporate Internet Banking portal provides the full functionalities.
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| Do I need to be registered with any particular service provider to access Maybank2E – Regional Cash Mobile Banking? |
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Maybank2E - Regional Cash Mobile Banking can be used with any Telecommunications service provider as long as your phone supports WIFI or GPRS/EDGE/3G/LTE.
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| Are there any charges for Maybank2E – Regional Cash Mobile Banking? |
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It’s free of charge! However, data access charges by your Telecommunication service provider on GPRS/EDGE/3G/LTE network may apply.
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| Can I use Maybank2E – Regional Cash Mobile Banking if the Maybank2E – Regional Cash Internet Banking is down? |
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No, you can't
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| How will I know the Maybank2E – Regional Cash Mobile Banking application downloaded is the genuine application? |
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Always download from the genuine Malayan Banking Berhad website at www.Maybank2E.com or from Apple Store, Google Play, Windows Marketplace and BlackBerry World (Coming soon)
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| Security |
| Can I transfer Mobile Banking to a different device when I upgrade to a new device? |
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There is no need to transfer as you may download the application again on a new device.
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| Can I access Maybank2E – Regional Cash Internet Banking at the same time with Maybank2E – Regional Cash Mobile Banking? |
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No. For security reasons, only one session login is allowed at any one time.
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| How secure is Maybank2E - Regional Cash Mobile Banking? |
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For transport level security (TLS), the mobile native application communicates with the destination web proxy server on SSL (HTTPS). On application level, the sensitive information such as password is encrypted using RSA algorithm to support End-to-End Encryption as required by in country Central Bank regulation. No sensitive information is written to both persistence and non-persistence storage of the mobile device.
Transaction can only be performed after a successful two factors authentication – static password and OTP (one time password) from token device for additional security. Session management as per web browser where a session timeout has been enforced. Corporate customer is not able to login to both mobile native application and web browser at the same time.
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| What happen if I forgot to logout from Maybank2E – Regional Cash Mobile Banking? |
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System will auto-logout after the session expired or idle screen for more than 30minutes.
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| If I have more than one Maybank2E – Regional Cash User ID, can I access to all of them by using one mobile device? |
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You can at different timing but not concurrent.
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| System Requirement |
| What are the compatible mobile devices for Maybank2E – Regional Cash Mobile Banking? |
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Mobile devices running on iOS version 4.0 above, Android 2.0 above and Windows Mobile 8. Blackberry 10 will be coming soon.
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| What should I do if the Maybank2E – Regional Cash Mobile Banking application hangs while accessing the services? |
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Check if your mobile is connected to Internet access. Re-login to access services.
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| Online Banking Features Help |
| What happens if I lost my device with Maybank2E – Regional Cash Mobile Banking installed? |
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Maybank2E - Regional Cash Mobile Banking application installed on your mobile device requires ID, Password & One Time Password (OTP) for login. Your Maybank2E - Regional Cash login details are not stored on the mobile device. You may contact our Helpdesk if you need to revoke or disable your ID.
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| What should I do if I change my mobile device? |
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You will need to download the Maybank2E - Regional Cash Mobile application on your new mobile device. Application can be downloaded from our website via www.Maybank2E.com
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| I started to download Mobile Banking application and I've been waiting for a long time. How long should it take to download the software application? |
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It should take less than 5 minutes to complete the mobile application download. However, it also depends on the Telco network connectivity speed and type of network (WIFI, GRPS, EDGE, 3G or LTE).
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| How do I know if I am connected to the network? |
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An icon on the top left corner of the phone (may differ depending on phone) will be shown if you have successfully connected to WIFI, 3G, GPRS or EDGE network.
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| What should I do if the Maybank2E – Regional Cash Mobile Banking application hangs during installation? |
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Check if your mobile device is connected to Internet access. Reinstall application from APPLE AppStore for iOS, Android Marketplace for Android and Windows Marketplace for Windows Mobile 8.
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| What should I do if I can access Internet via my mobile devices but unable to access the Maybank2E – Regional Cash Mobile Banking? |
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Check mobile device settings. Please contact our Helpdesk for further assistance.
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| Can I use my overseas mobile devices to access Maybank2E - Regional Cash Mobile Banking? |
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Yes, the application is not tied to any mobile number.
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| Who can I call if I have queries or if I need assistance with Maybank2E – Regional Cash Mobile Banking service? |
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You can contact Maybank2E - Regional Cash helpdesk at:
For Singapore
+65 6720 3720 or email us: m2ehelpdesk-sg@maybank.com.my
For Malaysia
1-300-88 7788 or +603-7844 3015 or email us: m2ehelpdesk-my@maybank.com.my
For Philippines
1-800-10-588-3838 or +632 588 3838 or email us: m2ehelpdesk-ph@maybank.com.ph
For China
TOLL FREE NUMBER: +86 40082109 32 or email us: m2ehelpdesk-cn@maybank.com.my
For Hong Kong
Email us: m2ehelpdesk-hk@maybank.com.my
For Cambodia
+855 98 888 028 or +855 99 888 028 or email us: m2ehelpdesk-kh@maybank.com.kh
For Vietnam
+844 38241788 (HN) or +84 8 38278188 (HCM) or email us: m2ehelpdesk-vn@maybank.com.vn
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| I am an existing Maybank2E – Regional Cash Internet Banking user but I can't remember my User ID & password? |
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Please contact our Helpdesk for assistance.
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| If my Maybank2E – Regional Cash Internet Banking User ID has been locked, can I still log into Maybank2E – Regional Cash Mobile Banking? |
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No. You need to call Helpdesk support to unlock the ID.
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| Why is it that I can access the Internet via the mobile device but I have problems downloading or accessing in to Maybank2E – Regional Cash Mobile Banking? |
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Check the Error message shown for more information. If problem persists, please contact our Helpdesk.
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