Maybank2E - Regional Cash is a corporate internet banking platform designed for all companies to perform online transaction, accounts inquiry and generate reports.

Maybank2E - Regional Cash is a web-based application, which requires a browser via the Internet and is accessible at https://www.maybank2e.com

• Increased efficiency and productivity.

• Transactions can be done anytime right at your office.

• Fast and timely disbursement of payments.

You may apply for Maybank2E - Regional Cash subscription via our onboarding portal - M2E EzyApply

Yes, you need to have a current account with Maybank to use this service.

Yes, service are available subject to adhoc maintenance and scheduled downtime

Yes. The cut-off time will depend on the type/mode of transactions.

The related charges are categorized into Setup fee, Monthly Maintenance Fee, Security Device Fee and Training.

Stop payment feature is available on Maybank2E - Regional Cash and only allow to stop future dated transactions.

Maybank2E - Regional Cash has deployed the following security measures:

Login Security

• Maybank2E - Regional Cash is a Comodo Secured site. All information is sent in a Secure Socket Layer (SSL) session and is encrypted to protect customers against unintentional information disclosure to third parties.

• Login with unique Corporate ID and User ID.

• Two Factor Authentication (2FA) login and authorization (all users, makers and authorizers will require a Security Token or login and approval).

In addition, the following configurations are set up by the bank based on the entitlement process during implementation:

• User Access

• Authorization Matrix

• Automatic Logout Feature

Maybank2E - Regional Cash automatically terminates the current session when it detects an inactivity of more than thirty (30) minutes. The users will need to login again using their User ID and PIN to continue access to the service.

Constant and Vigilant Monitoring

Maybank have put in place security surveillance system to constantly monitor and detect any potential form of illegitimate activities on our network and systems.

Regular Review and Audit

Regular security reviews and audits are conducted by internal as well as external auditors.

2FA uses the combination of two different factors for verifying a user’s identity. The two factors involved are something you have and something you know. Example: when using your ATM: the card itself is the physical item (something you have) and the PIN is the data that goes with it (something you know).

All Maybank2E - Regional Cash users will be required to login using a Security Device in addition to the Corporate ID, User ID, Password and PIN assigned to you.

With online fraud becoming increasingly sophisticated, a more stringent online security is needed to combat potential cybercrimes. With the implementation of 2FA, should your User ID and Password be compromised for any reason, the “thief” will need to have your personal Security Device, without which the “thief” will be unable to access Maybank2E - Regional Cash. This makes it more difficult for hackers who manage to obtain a string of customers’ User ID and PINs via phishing or spyware.

Higher Security Level – Fraudster cannot steal Security Device in your physical possession over the Internet.

Protection for High-Risk Transactions – All high-risk transactions is protected by an additional authentication factor which is physically held by you.

Convenient and ease of use – you can have greater online security by taking a few more steps, which are simple.

The Security Device generates a unique Security Code that acts as a second level authentication for you. After registering your Security Device, you will require it whenever you log in to Maybank2E - Regional Cash. More specifically, you will need to login with your Corporate ID, User ID, Password and the Security Code that is generated by the Security Device.

1. Physical Security Device

User is required to input OTP from physical security device whilst for payment authorization client is required to input response code generated from physical security device

What should I do after I receive the physical Security Device?

Upon receipt of your login credentials and Security Device, we strongly encourage you to login to Maybank2E - Regional Cash to perform a self-registration. An online user guide will be available to assist you in this simple, one time process.

2. Personal Mobile Device (Secure2u)

Secure2u pairs your device with your Maybank2E account, offering an extra level of security as all transactions performed can only be authorised on your registered device

Secure2u is a safer and more convenient way to authorise Maybank2e web and M2E app transactions using Secure Verification and Secure2u Code. Customers are required to register for Secure2u before enjoying this transaction authorisation method.

Secure2u pairs your device with your Maybank2E account, offering an extra level of security as all transactions performed can only be authorised on your registered device. Secure2u's unique device binding reduces your exposure to internet banking fraud.

Secure Verification and Secure2u Code are the two authorisation methods using Secure2u, which can be used via your M2E app. Meanwhile, Secure2u SMS is an authorisation method that's sent to your mobile number via SMS using your telco carrier.

Here are the differences on how Secure Verification, Secure2u Code & Secure2u SMS work:

• Secure Verification: A notification alert will be sent to your registered device for all logon & monetary transactions You can then tap on the notification to approve or reject the transaction within 60 seconds.

• Secure2u Code: A 6-digit Secure2u Code can be generated on the M2E app, and the number will be refreshed every 60 seconds. You can use the number for all logon & monetary transactions performed via the Maybank2E

• Secure2u SMS: A 6-digit code will be sent to your registered mobile number via SMS in the event there is unavailability of Secure2u service.

Secure2u cooling period is an added security feature introduced by Central bank to protect internet banking users. First time user are only allowed to access the newly registered app after the cooling period.

For any changes of device you are required to answer challenge question set during initial Secure2u registration. In the event you have forgotten the challenge question, you can forward duly completed Password Request Form to Helpdesk for deregistration of device

Yes.

The User ID will be locked-out after 3 invalid login attempts.

Following are the minimum requirements of hardware and software to access Maybank2E - Regional Cash

Yes, you will have real-time access to the latest account information via Maybank2E - Regional Cash. You can view historical account information for the past 3 months.

Yes. Customers can perform enquiries on incoming funds to Maybank account via Maybank2E - Regional Cash under Portfolio module.

Maybank2E - Regional Cash allows the configuration of user access rights and privileges in two (2) categories:

• Single Access: Where the maker can authorize his/her own transactions; this is applicable for small companies where Maybank2E - Regional Cash is operated by one person.

• User Segregation: Where there is a segregation of duties between makers and authorizers

Yes, Maybank2E – Regional Cash is accessible via the Internet. Our customers just need their User ID, Password and their Security Device.

All payment instructions received post cut-off time shall be processed on the next banking day. The payment will be recognized by the payee as a next business day transaction.

• Account Information & Reporting

• Payments – Intrabank and Interbank (Domestic & International)

• Bill Payment, Payment Advice, Template & Beneficiary

• Corporate User ID Maintenance

Current, Fixed Deposits, Loan/Term Financing, Unit Trust, Trade Finance, Other Banks accounts (via MT formats).

You may view and download DuitNow Transfer Terms and Conditions here.

You may view and download NAD Terms and Conditions here.

You can contact Maybank2E - Regional Cash helpdesk at:

For Indonesia

Cell Phone – 69 811 (in country) or +62 21 1 500 611 (local & overseas) or email us: m2ehelpdesk-id@bankbii.com

For Singapore

+65 6720 3720 or email us: m2ehelpdesk-sg@maybank.com.my

For Malaysia

1-300-88 7788 or +603-7844 3015 or email us: m2ehelpdesk-my@maybank.com.my

For Philippines

1-800-10-588-3838 or +632 8588 3838 or email us: mpi.m2ehelpdesk@maybank.com

For China

TOLL FREE NUMBER: +86 40082109 32 or email us: m2ehelpdesk-cn@maybank.com.my

For Hong Kong

TOLL FREE NUMBER: +603-7949 0616 or email us: m2ehelpdesk-hk@maybank.com.my

For Cambodia

+855 98 888 028 or +855 99 888 028 or email us: contactus.mcp@maybank.com

For Vietnam

+84 28 73078188 or email us: m2ehelpdesk-vn@maybank.com.vn

You can contact Maybank2E - Regional Cash helpdesk at:

For Indonesia

Cell Phone – 69 811 (in country) or +62 21 1 500 611 (local & overseas) or email us: m2ehelpdesk-id@bankbii.com

For Singapore

+65 6720 3720 or email us: m2ehelpdesk-sg@maybank.com.my

For Malaysia

1-300-88 7788 or +603-7844 3015 or email us: m2ehelpdesk-my@maybank.com.my

For Philippines

1-800-10-588-3838 or +632 8588 3838 or email us: mpi.m2ehelpdesk@maybank.com

For China

TOLL FREE NUMBER: +86 40082109 32 or email us: m2ehelpdesk-cn@maybank.com.my

For Hong Kong

TOLL FREE NUMBER: +603-7949 0616 or email us: m2ehelpdesk-hk@maybank.com.my

For Cambodia

+855 98 888 028 or +855 99 888 028 or email us: contactus.mcp@maybank.com

For Vietnam

+84 28 73078188 or email us: m2ehelpdesk-vn@maybank.com.vn

Please complete the Password Request Form to request for "reset password" or "Enable ID". Submit the completed form, duly signed by the authorised persons, to official email address stated in the Password Request Form